Why Brigade?

In the last two decades Brigade has evolved as the most reliable and innovative partner to global businesses. Our success strategy is simple, to work as an extension of our client’s business, with a focus on innovation, technology and smart business processes. Importantly, our high level of compliance with quality standards (ISO 9001:2008) and safety norms (ISO 27001) provides each client’s business a value-driven journey in the fulfillment of their core objectives.

Our firm, Brigade Solutions is an outsourcing research firm based out of Chicago with service delivery centres in Hyderabad, India. Since its inception in 1998, Brigade has been delivering financial research services to its PE clients in several industry verticals including aeronautical, technology, logistics, manufacturing, medical, data analytics, etc. We provide services through all channels including email, chat, voice, and transaction processing.

The benefits of our BPO service offerings are,

Cost effective offshore service delivery resulting in 40% – 60% savings on their non-core business processes
Leveraging 21 years of successful offshore service delivery experience to several firms ranging from small to fortune 100 firms in various industry verticals
High levels of customer satisfaction, quality and accuracy
Scalable and seamless operation
Online real time reporting to ensure complete control on the outsourced process(s)
24 x 7 x 365 operations
Quality
Quality

Quality is at the heart of all that we do at Brigade. Our high quality standards reflect on our expertise, passion and commitment to different business processes. We have ensured that quality is maintained by adopting specific frameworks and tools that vary according to the business processes.Our global quality model aims to improve operational efficiency of businesses by continuous improvements and actionable insights.

Cost
Cost

The predominant focus on cost-factor when deciding on the choice of BPO service providers is a thing of the past. Even though a competitive cost at which a business process is offered is given its due value, factors such as enhanced back-end service, improved productivity, greater accountability, transparency and quality in production standards, and innovative capabilities of service providers are accorded high importance. Brigade believes in generating value beyond economic value. So, we focus equally on all factors, including a competitive cost on the offer of different BPO services to global corporate.

Confidentiality
Confidentiality

Today, the global industry demands high level of operational confidentiality at BPO establishments. The obsession for confidentiality is due to extreme competition, increased geographical reach, complex supply chains, new technologies and global employee base. At Brigade, complete confidentiality of BPO process is assured by signing a non-disclosure agreement. This will ensure that the core business and the service provider adhere with confidentiality norms. The non-disclosure agreement protects the secrecy of this data. We are an ISO 9001 and ISO 27001 security compliant company and have implemented Six Sigma in operations and support departments. We are certified ISO27001 for data security and we follow strictly.

Competency
Competency

The global BPO industry is evolving at a rapid pace. The expectation of global industry of BPO service provides is rising to new, higher and challenging levels. We find the global industry perennially in search of service providers with specialized competencies, improved process metrics and accelerated transformation practices. At Brigade, we have ensured that our specialized competencies bring the benefits of cost effective services with high quality, high accuracy and far lesser turn-around-time.

Technology
Technology

We understand that, technology is a multiplier, and not just an enabler. We leverage on innovative technologies to enable processes and multiply value for the client’s business process. The same technology solutions cannot be applied universally in most global organizations. So, we follow an adaptive approach by evolving the right operating model for each client’s business process. Our experience in offering high success-driven BPO services is based on adopting innovative technologies that simplify processes, achieve incremental efficiency and enable linkage of upstream and downstream activities to core functions.