Brigade leverages on the India Delivery Centre model to focus entirely on business transaction services. With our Global Delivery Centre located in Hyderabad, we offer end-to-end, value driven and cost-effective customer support and back office services for insurance, financial services and technical verticals.
Brigade is a leading provider of business transaction services and customer relationship management solutions to Global 1000 corporations. Brigade’s global service delivery model, including large-scale operations in India, leverages global labor markets and world-class outsourcing process expertise to provide multi-national corporations with high quality business transaction services, outsourcing and customer relationship management options.
Brigade dramatically improves business processes while delivering them at substantially lower costs. Our focus on quality benchmarks viz. ISO 9001:2000, ISO 27001:2005 and Six Sigma have not only helped us to streamline the business processes, but also fulfill the rising expectations of our clients. Our focused research has helped us to identify the inefficiencies and deviations in business processes.
These lacunas are promptly eliminated with the right mindset, upgraded skills, and proven aptitude. Our people challenge the status quo and adopt innovative thinking and enhanced professional competency. Importantly, we believe that, the BPO industry is not just about cost-cutting, but also of enhanced back-end service, improved productivity, greater accountability, and transparency in production standards. This is reflected in the entire spectrum of our business process
Our Services
PRIVATE EQUITY RESEARCH
Brigade offers value-driven, reliable and consistent financial research services to its PE clients in several industry verticals including aeronautical, technology, logistics, manufacturing, medical, data analytics, etc.
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ACCOUNTS PAYABLE/RECEIVABLE
Brigade provides accounts payable/receivable outsourcing services bring the benefit of improved collections, along with the company's lifecycle from order to cash.
TECH SUPPORT
Technology is now a fundamental part of our lives. Brigade offers end-to-end support on diverse tech support services. Our tech support follows best practices in the design, development, deployment, and maintenance of software solutions.
CUSTOMER SUPPORT
Brigade delivers unparalleled and highly efficient customer care services, that ensure success for any organization. Our customer care services are efficient, prompt and go beyond the client’s expectations.
SALES SUPPORT AND UP SELLING
Through our long and proven experience in sales and up-selling we function as transformational partners. Our sales and up-selling supporthelps clients to achieve uniform customer experience across locations, standardized processes.
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LOAN & LEASE PROCESSING
Brigade offers high-quality loan and lease processing solutions. The benefits gained include, reduced costs, more revenue flows, a greater focus on the competition, and higher growth prospects.
BACK OFFICE PROCESSING
Our customized back office BPO services meet in total the specific requirements of the global industry. We ensure service delivery excellence by compliance with global standards of quality and security.
FULFILLMENT SERVICES
Order fulfillment is the process of receiving, packing, shipping and delivering an order to a customer. Brigade helps in order processing, customer service, forecasting on purchasing, inventory management and accounting.
LEGAL PROCESS OUTSOURCING
A well-written legal contract draft is extremely crucial to rightly capture in words the terms and conditions for the two parties involved in the contract.
