BRIGADE - THE POWER OF TOGETHERNESS

Brigade is your reliable, stable, and competent partner for all your BPO services. Since 1998, we have been empowering our clients to achieve business transformation and growth. Our portfolio of business process management aims to boost processes and operational efficiencies of different global industries. We have our offices in USA and India. Our Global Delivery Center in Hyderabad, India brings an unparalleled competitive advantage to each client engagement.

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Who We Are

160

TRANSACTIONS(in millions)

180

TRANSITIONS(programs)

EXPERIENCE (in years)

136

CLIENTS

BUSINESS VERTICALS

BFSI

The global BFSI sector gains the most by availing the services of quality business process outsourci

Consumer Electronics

Brigade business process support for the consumer electronics industry includes,

Healthcare & Life Sciences

The global healthcare and lifesciences sector confronts the challenges of competition, innovation, f

Logistics

Brigade’s BPO services cover road (LTL), ocean, air, and rail logistics.

Private Equity

Businesses need to make informed business decisions based on customer insights.

Retail

The global retail sector is undergoing a sea of change, starting from physical stores, it has come

Technology

Brigade new service line in business processes includes adoption of major technological trends

Telecom

The global telecom industry confronts the challenges of better connectivity, competitive tariffs

Our Services

Accounts Payable/Receivable

Brigade provides accounts payable/receivable outsourcing services bring the benefit of improved

Back Office Processing

Back office operations are crucial for front office and field staff’s performance and efficiency

Customer Support

Brigade delivers unparalleled and highly efficient customer care services, that ensure success for a

Loan and Lease Processing

Brigade offers high-quality loan and lease processing solutions. The benefits gained include,

Logistics

Brigade has more than 20 years of experience in logistics domain. We offer phenomenal value

Private Equity Research

Brigade offers value-driven, reliable and consistent financial research services to its PE clients i

Sales Support and Up Selling

Through our long and proven experience in sales and up-selling we function as transformational partn

Tech Support

Technology is now a fundamental part of our lives. Brigade offers end-to-end support on diverse tech

Our testimonials

Great job at improving the overall process of our backend work…we wish you more success like this in the future.

Smith

Operations Manager

Your outbound calling has helped in rapid customer growth this is due to the quality of your associates and their maturity in handling client’s needs. We will work with you and surely hope to do great things together.

Samuel

Electricals

What we liked most is your collaborative work environment and the 24×7 availability to take things forward. Your way to adopt innovative technology has provided us with better back end service management. We like to collaborate with you to take things to the next level

Dominic

Supervisor

Our customers have given feedback on your good management of inbound calls. Your associates seem to be very professional, courteous and resourceful. A great job is done, guys!

Wilson

Brigade’s support on business-critical processes is outstanding and presents high quality. Thanks to your logistics back-office staff for implementing the bespoke and high-quality business process for us.

Mani Kumar Vadodara

Your team surprised us with the high turnaround on analytics and guiding us to identify and retain our repeat customers.

Stella Marys

We acknowledge your good efforts in achieving key metrics including conversion rates, service levels, average order value, and monthly recurring revenues for our business. By this only we are able to sustain quality service levels and good customer satisfaction.

Sulochana Dutt

We are trusted by more than 130+ Clients

Brigade leverages on the India Delivery Centre model to focus entirely on business transaction services. With our Global Delivery Centre located in Hyderabad, we offer end-to-end, value driven and cost-effective customer support and back office services for insurance, financial services and technical verticals.