Services

Brigade leverages on the India Delivery Centre model to focus entirely on business transaction services. With our Global Delivery Centre located in Hyderabad, we offer end-to-end, value driven and cost-effective customer support and back office services for insurance, financial services and technical verticals.

Brigade is a leading provider of business transaction services and customer relationship management solutions to Global 1000 corporations. Brigade’s global service delivery model, including large-scale operations in India, leverages global labor markets and world-class outsourcing process expertise to provide multi-national corporations with high quality business transaction services, outsourcing and customer relationship management options.

Brigade dramatically improves business processes while delivering them at substantially lower costs. Our focus on quality benchmarks viz. ISO 9001:2000, ISO 27001:2005 and Six Sigma has not only helped us to streamline the business processes, but also fulfill the rising expectations of our clients. Our focused research has helped us to identify the inefficiencies and deviations in business processes.

These lacunas are promptly eliminated with the right mindset, upgraded skills, and proven aptitude. Our people challenge the status quo and adopt innovative thinking and enhanced professional competency. Importantly, we believe that, the BPO industry is not just about cost cutting, but also of enhanced back-end service, improved productivity, greater accountability and transparency in production standards. This is reflected in the entire spectrum of our business process