About

Services

Business verticals

Fulfillment Services

Order Fulfillment Services

Services

Data entry work in the daily kit cycle
New item setup
Pro-active Customer Service approach
Customer mail processing
Handling customer calls during and after normal hours
Provide ad-hoc reports
Data entry functions
Responding to email and voice messages
Provide process efficiencies, cost savings/containment ideas
Order Fulfillment process
Order fulfillment is the process of receiving, packing, shipping and delivering an order to a customer. Brigade helps in order processing, customer service, forecasting on purchasing, inventory management and accounting
Freight Handling
Our services include one of the most highly trained teams of professionals in the business. We help in Freight Bill Payment Processing and Freight Audit and Payment Services


Customer Service
Our services include Order fulfillment status and mailing services, Taking orders, Customer query resolution, Resolution of complaints and issue management, Assisting in returns and refunds, Collections, customer follow-up services
Returns
Fulfillment doesn’t end with shipping; customers may send packages back as returns. We are expertise in Processing and Handling the customer returns.



Order Management Services

Brigade’s experience in the e-commerce sector helps several companies excel in order processing

Customer Service

Email, Voice and Chat support

  • Taking orders via calls, live chats, email, mobile app, website and fax
  • Customer query resolution
  • New item setup
  • Service contract renewal
  • Resolution of complaints and issue management
  • Assisting in returns and refunds
  • Collections
  • Customer follow-up services

Back-office services

Data entry

  • Order data entry
  • Order verification and validation
  • Customer information data entry
  • Customer verification
  • Validation of the contract
  • Transaction processing & management
  • Order cancellation & refund management
  • Validation of the purchase order
  • Customer database management
  • Order status check
  • Billing and invoice services

Order Processing Services

Speedy and accurate order processing is the sign of an effective business.

Order taking
Purchase order management
Customer database management
Wire transfers processing
Payment by telephone
Offering multiple shipping and payment options
Order fulfillment and status checks
Order fulfillment and mailing services
Serialized tracking
Auto-replenishment (data entry)
Monitoring the incoming EDI orders
Preparing packing/shipping document
Updating shipment verification and tracking information
Entering manual customer orders
Providing an estimate of services and shipping costs
Clearing errors/exceptions from XML files

Benefits of Outsourcing Order Processing to Brigade:

>60%

Cost Reduction

23

Years Experience

>99.9%

Accuracy

–Inability to complete order processing on-time leads to unsatisfied customers and bad business reputation

–Brigade designed a highly robust fulfillment service for order processing and ensure satisfied customers

Rebate Processing Services

Brigade’s rebate processing experts can provide rebate processing services per the client guidelines

  • Rebate Data Processing
  • Rebate Check Printing & Mailing
  • Address Provisioning
  • Rebate Order Processing
  • Rebate Receiving & Sorting
  • Email Updates to Customer
  • Data Entry
  • Rebate Survey & Polling
  • Back Office Rebate Processing
  • Rebate Support Service
  • Rebate Premiums Storage
  • Kit-Making with Rebate Management Programs
importance

Item Master Setup / Detail Page Optimization Setup

Effective IMS/DPO process increases the customer flow and sales

  • Catalogs and Sub Catalogs
  • Logos
  • Images
  • Main Menu Ribbon
  • Job numbers
  • Titles (A relevant product title)
  • Price
  • Important features and components
  • The material of the product
  • Care and maintenance instructions
  • Size / dimensions / capacity
  • Product description

–If the product pages are not clear or not mobile-friendly, it will impact on traffic, sales, and revenue.

–Brigade follows all SOP and specified guidelines to upload the data into the tool so, that helps in increasing traffic, sales, and revenue.

Inventory Management Services

Effective inventory management is all about knowing what you have, where it’s stocked, and how much you’ll need. That’s where Brigade brings value.

Brigade inventory management services include:

  • Inventory forecasting & planning
  • Demand forecasting & planning
  • Replenishment forecasting & planning
  • Material Optimization (Daily, Weekly, Monthly)
  • Inventory Cost Accounting
  • Warehouse Operations Optimization
  • Development of Just-in-Time (JIT) strategies

–In a survey of 2,467 U.S. supply chain professionals conducted by the Association for Supply Chain Management (ASCM), 58% of respondents reported that inventory management is a top technical skill in their field

–Having the right products readily available is critical to capturing demand while keeping inventories low

–Brigade experts helps optimize and manage all the components of inventory operations, including cycle stock, safety stock, pipeline and pre-build inventory to drive more efficiency across the value chain.