Order Fulfillment Services
Services
Order Management Services
Brigade’s experience in the e-commerce sector helps several companies excel in order processing
Customer Service
Email, Voice and Chat support
- Taking orders via calls, live chats, email, mobile app, website and fax
- Customer query resolution
- New item setup
- Service contract renewal
- Resolution of complaints and issue management
- Assisting in returns and refunds
- Collections
- Customer follow-up services
Back-office services
Data entry
- Order data entry
- Order verification and validation
- Customer information data entry
- Customer verification
- Validation of the contract
- Transaction processing & management
- Order cancellation & refund management
- Validation of the purchase order
- Customer database management
- Order status check
- Billing and invoice services
Order Processing Services
Speedy and accurate order processing is the sign of an effective business.
–Inability to complete order processing on-time leads to unsatisfied customers and bad business reputation
–Brigade designed a highly robust fulfillment service for order processing and ensure satisfied customers
Rebate Processing Services
Brigade’s rebate processing experts can provide rebate processing services per the client guidelines
- Rebate Data Processing
- Rebate Check Printing & Mailing
- Address Provisioning
- Rebate Order Processing
- Rebate Receiving & Sorting
- Email Updates to Customer
- Data Entry
- Rebate Survey & Polling
- Back Office Rebate Processing
- Rebate Support Service
- Rebate Premiums Storage
- Kit-Making with Rebate Management Programs
Item Master Setup / Detail Page Optimization Setup
Effective IMS/DPO process increases the customer flow and sales
- Catalogs and Sub Catalogs
- Logos
- Images
- Main Menu Ribbon
- Job numbers
- Titles (A relevant product title)
- Price
- Important features and components
- The material of the product
- Care and maintenance instructions
- Size / dimensions / capacity
- Product description
–If the product pages are not clear or not mobile-friendly, it will impact on traffic, sales, and revenue.
–Brigade follows all SOP and specified guidelines to upload the data into the tool so, that helps in increasing traffic, sales, and revenue.
Inventory Management Services
Effective inventory management is all about knowing what you have, where it’s stocked, and how much you’ll need. That’s where Brigade brings value.
Brigade inventory management services include:
- Inventory forecasting & planning
- Demand forecasting & planning
- Replenishment forecasting & planning
- Material Optimization (Daily, Weekly, Monthly)
- Inventory Cost Accounting
- Warehouse Operations Optimization
- Development of Just-in-Time (JIT) strategies
–In a survey of 2,467 U.S. supply chain professionals conducted by the Association for Supply Chain Management (ASCM), 58% of respondents reported that inventory management is a top technical skill in their field
–Having the right products readily available is critical to capturing demand while keeping inventories low
–Brigade experts helps optimize and manage all the components of inventory operations, including cycle stock, safety stock, pipeline and pre-build inventory to drive more efficiency across the value chain.
