At Brigade, Vamshi is the General Manager of India Operations & Service delivery. He has over 17 years of experience in BPO industry. He is responsible for all Operations and service delivery for Brigade over 10 years. He has multichannel experience in Customer Relationship Management. He has a very long stint at Brigade working for international clients including consumer electronics, Private Equity firms, cloud computing, Logistics, Remote monitoring services, BFSI and Telecommunications. Vamshi works closely with the Brigade’s Service delivery and Account Management teams to ensure operational excellence through consistency, best practice sharing and a robust and proven global operating model. He is a strategic thinker and leader with a deep understanding of the market and customers’ business, technology, processes, and systems.
Prior to association with Brigade, he worked with Aegis as Global Head of Operations. Aegis is a global outsourcing and technology services company; it has operations in 44 locations across 9 countries with more than 40,000 employees. Before Aegis, he worked with GVK EMRI (Emergency Management and Research Institute) as Head of Operations. GVK EMRI is a pioneer in Emergency Management Services in India.
Vamshi holds an MBA degree from a premier business school of XIBMS (Xavier Institute Of Business Management Studies)