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Telecom

Brigade Solutions > Telecom

Telecom

The global telecom industry confronts the challenges of better connectivity, competitive tariffs (calls & data), technology enhancements (4g, 5g etc) and network security. To survive the competition and overcome the challenges, global telecom directs its time, resources and energy to core telecom operations. Their back end process which is crucial for front end operations need to be handled by matured business process outsourcing firms.

Brigade offers the best in class business process outsourcing services to all stakeholders of the telecom industry viz. wireless, telecommunications, broadband Internet, Satellite TV, Wi-Fi and 4g (LTE), local and long-distance service providers.

         FINANCE AND ACCOUNTING                   

           IT OUTSOURCING SERVICES                            

                    BPO SERVICES                                                 

CALL CENTER OUTSOURCING SERVICES

  ECOMMERCE SUPPORT SERVICES              

LEARNING & DEVELOPMENT BPO SERVICES

   DIGITAL MARKETING SERVICES            

       BACK OFFICE BPO SERVICES                 

Brigade’s BPO difference brings a host of benefits to the global telecom industry.

Operational efficiency is achieved through a pre-defined schedule on a consistent basis.
Scalable process is followed, so that the rises and falls in the business flows are met efficiently.
Collaboration and Customization is achieved by Service Level Agreements (SLAs), which means to offer highly customized business process services to each telecom client.
Customer satisfaction is achieved through streamlining the customer experience with regard to data processing, customer service and other related aspects.
Technology advantage is provided so the telecom client needn't invest in technology in-house and spend on its maintenance.
Business continuity planning and disaster recovery are assured.
One stop for all vendor management means all the outsourcing services needed by telecom companies viz call center, data processing, finance and accounting are available at Brigade.
By using metrics and key performance indicators all your outsourced processes are ensured to be perfect executed.
Real time reporting helps realizing the progress of each outsourced work, and allowing for prompt changes if required by the client.