BRIGADE - THE POWER OF TOGETHERNESS
Brigade is your reliable, stable, and competent partner for all your BPO services. Since 1998, we have been empowering our clients to achieve business transformation and growth. Our portfolio of business process management aims to boost processes and operational efficiencies of different global industries. We have our offices in USA and India. Our Global Delivery Center in Hyderabad, India brings an unparalleled competitive advantage to each client engagement.
Who We Are
Brigade defines business processes outsourcing as an important source for strategic management. If the global industry is to stay competitive, and sustain business growth, the adoption of more efficient organizational designs is needful. Our focused efforts aim to bring organizational efficiency through cost reduction, productivity growth and innovative capabilities.
We understand that the BPO industry is not just about cost-cutting, improved productivity, greater accountability. This is reflected in our business process services that include, Private Equity Research, Accounts Payable/Receivable, Customer and Tech Support,Logistics, Sales Support & Upselling, Loan and Lease Processing, and Back Office Processing.
Brigade’s BPO services are offered at different levels. From the basic level of handling volumes of paperwork and routine administration work, we move towards an active business approach and providing complex services.
EXPERIENCE (in years)
Great job at improving the overall process of our backend work…we wish you more success like this in the future.
Your outbound calling has helped in rapid customer growth this is due to the quality of your associates and their maturity in handling client’s needs. We will work with you and surely hope to do great things together.
What we liked most is your collaborative work environment and the 24×7 availability to take things forward. Your way to adopt innovative technology has provided us with better back end service management. We like to collaborate with you to take things to the next level
Our customers have given feedback on your good management of inbound calls. Your associates seem to be very professional, courteous and resourceful. A great job is done, guys!
Brigade’s support on business-critical processes is outstanding and presents high quality. Thanks to your logistics back-office staff for implementing the bespoke and high-quality business process for us.
Mani Kumar Vadodara
Your team surprised us with the high turnaround on analytics and guiding us to identify and retain our repeat customers.
We acknowledge your good efforts in achieving key metrics including conversion rates, service levels, average order value, and monthly recurring revenues for our business. By this only we are able to sustain quality service levels and good customer satisfaction.
We are trusted by more than 130+ Clients
Brigade leverages on the India Delivery Centre model to focus entirely on business transaction services. With our Global Delivery Centre located in Hyderabad, we offer end-to-end, value driven and cost-effective customer support and back office services for insurance, financial services and technical verticals.