Voice, the most widely used channel for support, is also the most
versatile and can be used for a variety of functions - inbound support,
outbound calling, telemarketing, surveys and other functions. Brigade
leverages current infrastructure and existing technology for providing a seamless
outsourced voice support.
Brigade's technology experts can help integrate your current voice
support infrastructure into the Brigade system to provide a seamless
support experience to your users. Brigade will undertake to route
the calls to one or more of its global delivery centers to offer
the best support experience for your customers. We maintain a highly available and redundant infrastructure
to ensure complete reliability and continuity of service.
Brigade has voice support experience in both inbound and outbound
calling. This encompasses tech support, customer support, sales,
surveys, helpdesks and collections.