Real-time synchronous communication. There's
nothing better than "right now", and that's what BrigadeRealtime®
is all about. Immediate communication means immediate service, and
that translates into a satisfied, better-served customer.
BrigadeRealtime® offers live online text chat sessions
with your customers. With BrigadeRealtime®, cyber reps can also
push content and links to a customer, for an enhanced support experience.
BrigadeRealtime® facilitates online, immediate customer support
without interrupting the Web experience with phone contact, or waiting
for an email response. Advantages include availability where toll-free
voice service is not, especially outside the US.
Our SLG here is comparable to the voice environment: 90% of sessions
get responses within 30 seconds. This service level can be customized
to the client's request.