E-mail is the lifeblood that fuels the Internet machine. It is the
most accessible informative vehicle for data transmission and customer
contact. BrigadeMail® allows Brigade cyber reps to respond to
a customer's email efficiently, correctly and quickly within a pre-determined
time window. This means accurate, high quality, personalized responses
the first time, every time.
The business benefits include reduction of customer churn and greater
call avoidance. This means lower call volumes and substantially
reduced costs for traditional voice support. Our normal service
level guarantee (SLG) is 95%, which means 95% of inquiries are answered
within a specific, predetermined time window. The SLG can be customized
to the client's request. BrigadeMail® also offers a premium
RapidResponse® service for email support which offers a service
level of 1 hour for responses.
With a very high degree of process control, we bring to the table
the top e-mail customer support in the industry.