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Brigade e-Mail Support

Brigade-Where Exceptional Service Delivery Meets Extraordinary Demand

E-mail is the lifeblood that fuels the Internet machine. It is the most accessible informative vehicle for data transmission and customer contact. BrigadeMail® allows Brigade cyber reps to respond to a customer's email efficiently, correctly and quickly within a pre-determined time window. This means accurate, high quality, personalized responses the first time, every time.

The business benefits include reduction of customer churn and greater call avoidance. This means lower call volumes and substantially reduced costs for traditional voice support. Our normal service level guarantee (SLG) is 95%, which means 95% of inquiries are answered within a specific, predetermined time window. The SLG can be customized to the client's request. BrigadeMail® also offers a premium RapidResponse® service for email support which offers a service level of 1 hour for responses.

With a very high degree of process control, we bring to the table the top e-mail customer support in the industry.


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