Sometimes the fastest way to solve a problem
is to do it yourself. Effective self-help requires a broad range
of technologies, management of detailed content, and the appropriate
look and feel.
BrigadeLogic® is a web-based, self-help service that
acts as an automated emissary to your customers. Our logic contains
modules including FAQ, searchable knowledge bases and downloadable
files. It is constantly updated to ensure that the latest support
issues are covered.
Our logic improves customer satisfaction, because of the rapid answers
given to simple, common questions. The SLG for Logics is an impressive
over 99% uptime.
An experienced Brigade technician is assigned to work closely with
you, to ensure the self-help approach, look and feel and overall
philosophy adheres to your standards. An escalation point is provided
to human-assisted alternatives, like BrigadeMail® and BrigadeRealtime®
when an end-user is unable to find the appropriate answer. A typical
BrigadeLogic® implementation requires a minimum of 30 days to