Wednesday, October 30, 2002
Corporation, a global provider of business process
outsourcing and customer relationship management
solutions, is proud to announce that it has
attained ISO 9001:2000 Certification for the
provision of business process outsourcing services
in the area of customer relationship management.
ISO 9001:2000 recognizes companies with a quality
management system that consistently provide
services that meet customer and regulatory
requirements. This certification is awarded to
companies that enhance customer satisfaction
through quality programs.
"ISO 9001:2000 certification recognizes our
high quality global service delivery model and
success in unlocking the value of our clients'
non-strategic assets," said Raymond E. Bayley,
Chairman and CEO of Brigade. "This certification
confirms the quality of our services and
operations, and underscores the value we create
for our clients."
"ISO certification is one of the many
continuous quality programs we have implemented at
Brigade, among them such well known projects as
Six Sigma," Sri Dasari, President of Brigade
India, explained. "The program has been a key
focus of our overall quality and customer
satisfaction efforts. We are proud to be among the
very few companies in the ITES segment in India to
have earned this certification," he added.
Brigade's ISO 9001:2000 certification audit was
performed by KPMG and included Management,
Production, Quality, Training, Knowledgebase,
Human Resources, Administration and Technology
"We are pleased to advance in this year's
NASSCOM rankings due to the continued growth of
our business through client expansion," commented
Raymond E. Bayley, Chairman and CEO of Brigade.
This is particularly significant given the
challenges of our current economic environment."
"Brigade's ranking by this respected
association further solidifies our position as a
significant global business in the ITES market and
we look forward to continuing to advance in these
rankings," added Sri Dasari, President of Brigade
India. "While our ISO 9001/2000 and Six Sigma
regimens are designed to continually improve our
work processes, it's also encouraging to see that
we have continually improved our position in this
About Brigade Corporation Brigade is a
leading provider of business transaction services
and customer relationship management solutions to
Global 1000 corporations. Brigade's global service
delivery model, including large-scale operations
in India, leverages global labor markets and
world-class outsourcing process expertise to
provide multi-national corporations with high
quality business transaction services outsourcing
and customer relationship management options.
Brigade dramatically improves business processes
while delivering them at substantially lower
costs. See: www.brigade.com.
Press Contact Maureen Landers,
212-292-8560 x 218