ranks Brigade Corporation amongst the Best
Employers in India
November 21, 2006 Brigade corporation, a
leading global provider of BPO (business process
outsourcing) and KPO (knowledge process
outsourcing) services has been ranked amongst the
Top 20 companies (as the top 13th BPO company) in
a nationwide Employee Satisfaction survey
conducted by Dataquest-IDC. This ranking is for
Employee Satisfaction in the BPO / ITES industry.
Employee satisfaction is a critical parameter
in the ITES industry which is heavily people
dependent. The manpower base of the BPO industry
has increased multiple times over the last five
years and currently employs close to 500,000
people directly (Nasscom ITES-BPO Fact sheet June
2006). The segment had a turnover of $6.2 billion
in FY06, with exports constituting more than 88%
of the revenue generated. ITeS is a growing
contributor to the Indian GDP, and its growth is
projected at greater than 38% for FY 2006. The
ITeS-BPO industry is expected to require over
100,000 additional people in the coming year.
According to studies conducted by Nasscom, the
segment is expected to employ over 1.1 million
Indians by 2008. In a scenario like this, the best
talent will flow to organizations which offer a
world-class working environment and people
“This ranking comes at a time
when Brigade is expanding rapidly and it is
satisfying to be recognized for the world-class HR
practices that we have been practicing and
perfecting over the last few years. This
recognition is a result of our constant commitment
to meet employee expectations and provide an
environment for growth encouraging them to grow in
their personal and business aspirations," said Mr.
Sri Dasari, Chairman & CEO, Brigade Solutions,
Inc., the Chicago based parent company of Brigade
Corporation India Pvt. Ltd.
Brigade is a leading world-class
BPO provider, spread across four channels - Voice,
Email, Live Chat and Transaction processing.
Brigade is a recognized BPO & KPO services
provider in the areas of tech-support, customer
support, equity research, customer surveys and
logistics support. Brigade enables customers to
enhance customer-impacting business processes
through its experience, size, scalability,
flexibility, business understanding and
operational excellence. It is headquartered in
Chicago, USA and has state-of-the-art service
delivery operations in Hyderabad, India.
Recently Brigade was certified with the ISO
27001:2005 information security standard. This
certification is the latest recognized industry
standard for benchmarking information Security
Management Systems (ISMS).