Brigade Corporation, a global provider of business process outsourcing and customer relationship management solutions, is proud to announce that it has attained ISO 9001:2000 Certification for the provision of business process outsourcing services in the area of customer relationship management. ISO 9001:2000 recognizes companies with a quality management system that consistently provide services that meet customer and regulatory requirements. This certification is awarded to companies that enhance customer satisfaction through quality programs.
"ISO 9001:2000 certification recognizes our high quality global service delivery model and success in unlocking the value of our clients' non-strategic assets," said Raymond E. Bayley, Chairman and CEO of Brigade. "This certification confirms the quality of our services and operations, and underscores the value we create for our clients."
"ISO certification is one of the many continuous quality programs we have implemented at Brigade, among them such well known projects as Six Sigma," Sri Dasari, President of Brigade India, explained. "The program has been a key focus of our overall quality and customer satisfaction efforts. We are proud to be among the very few companies in the ITES segment in India to have earned this certification," he added.
Brigade's ISO 9001:2000 certification audit was performed by KPMG and included Management, Production, Quality, Training, Knowledgebase, Human Resources, Administration and Technology Services.
"We are pleased to advance in this year's NASSCOM rankings due to the continued growth of our business through client expansion," commented Raymond E. Bayley, Chairman and CEO of Brigade. This is particularly significant given the challenges of our current economic environment."
"Brigade's ranking by this respected association further solidifies our position as a significant global business in the ITES market and we look forward to continuing to advance in these rankings," added Sri Dasari, President of Brigade India. "While our ISO 9001/2000 and Six Sigma regimens are designed to continually improve our work processes, it's also encouraging to see that we have continually improved our position in this competitive marketplace."
About Brigade Corporation
Brigade is a leading provider of business transaction services and customer relationship management solutions to Global 1000 corporations. Brigade's global service delivery model, including large-scale operations in India, leverages global labor markets and world-class outsourcing process expertise to provide multi-national corporations with high quality business transaction services outsourcing and customer relationship management options. Brigade dramatically improves business processes while delivering them at substantially lower costs. See: www.brigade.com.
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