team includes executives who were responsible for developing
and operating some of the world's leading business process
outsourcing organizations. Members of our executive team have
served key leadership roles in respected world-class organizations
that include: IBM, Verizon, marchFIRST, Sprint and AQA to
name a few.
|Our executive team
|Sri Dasari, Chairman & CEO
is the Chairman of the Board of Directors and Chief Executive
Officer of Brigade. Before joining Brigade, Sri was Chief Executive
Officer of IT Gurus, a consulting firm offering technology outsourcing
services to Fortune 1000 clients. Prior to IT Gurus, he was
a Principle for the Global Subcontracting Group (GSG) at marchFIRST,
Inc. (formerly Whittman-Hart, Inc.), where he was responsible
for building and managing the GSG group to support the delivery
of outsourcing projects totaling $850 million. He has also served
in senior positions with IBM's Total Solutions Division. Sri
holds an MBA from the Kellogg School of Management at Northwestern
University and a Bachelor of Engineering in Computer Science
from Marathwada University in India.
|Lakshmi Akula, Executive Vice President
is the Executive Vice President at Brigade and is responsible for all finance
and financial strategy related functions at Brigade.
She has over 18 years of experience in handling General Management and F & A functions
for global IT and BPO firms. Before joining Brigade, Lakshmi was the Executive Vice President
of IT Gurus, a consulting firm offering technology outsourcing services to Fortune 1000 clients.
Lakshmi has been involved in several successful M& A projects and her prior roles have included
management of IT services delivery for several clients including Discover Card, Inland Steel
Lakshmi holds an Engineering Degree in Computer Science from Marathwada University in India.
|Roger Alan Gloddy, Vice President - Sales
Roger is the Vice President of Sales at Brigade. He has over 24 years experience in the Contact Center industry. His expertise expands four continents, in an executive sales role, where he has sold and created numerous multi-lingual, multi-national B-C & B-B Customer Service and Technical Support organizations. Some of the countries where he has had considerable success include India, Australia, Singapore, Canada, The U.S. and various locations in Europe.He now joins us after working in the consulting arena for many years under the umbrella of his own corporation. Prior to that Roger worked for international organizations such as HTMT Global Solutions, the Sutherland Group and Digital Equipment Corporation with considerable success. He has a degree in Computer Sciences
David Glenister, Director - Account
David is the Director of Account Management, and is responsible
for building and maintaining relationships with Brigade Clients.
David came to Brigade in 1999 after spending several years
in the credit services industry. There he worked for one of
the largest credit lenders in the United States, developing
business processes, training and performing software quality
assurance. With an extensive background in all components
of service delivery (contact center, knowledge management,
training, quality assurance), he has successfully managed
several strategic delivery programs at Brigade. In 2001 he
became an STI Knowledge-certified e-support Manager.
Brigade's online customer support representatives or "Cyber
Reps" are the most qualified in the industry. They are well trained with the professional and
technical know how to cater to the varying demands of the customer. Courtesy,
efficiency, accuracy and a sincere desire to satisfy customers are the key
standards by which CyberReps are measured.